Quality Customer Service - Counter Service & Telephone Enquiry (Advance)
Objective
- 提升辨別不同的客戶特徵能力
- 具備與不同類型的客戶進行溝通的技巧
- 學習到高效溝通的技能與方法
Content
- 客戶讀心術
- 瞭解不同客戶溝通模式的喜惡及魔術語
- 針對不同的客戶情況採取相應的行動
- 探尋技巧的類型，使用不同的詢問技巧，發現客戶的需求
- 高效聆聽的藝術
- 服務技巧示範及角色扮演，包括角色演練、小組討論及案例學習等
Details
| Course Code | : | 12B-09 |
| Date(s) | : | 12/11/2012 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 930.00 |
| HKD 850.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 770.00 (Payment on or before 22/10/2012 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
