Training Course List

Knowledge Management - Capturing Critical Knowledge of Your Organization through KM Diagnosis

To be able to plan and conduct a knowledge audit and KM diagnostics exercise, covering both operational needs and cultural factors
To be able to build and analyze activity-based knowledge maps for the development of KM interventions

What is a knowledge audit and what can they be used for?
Planning and conducting knowledge audits
The process of developing and analysing an activity-based knowledge map
Identifying KM opportunities from knowledge maps
Developing recommendations for practical interventions to support tactical KM needs

Course Code	:	12B-27
Date(s)	:	28/2/2013
Time	:	1430 - 1730 (3 Hours)
Venue	:	Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants	:	NGO Managerial Staff
Class Size	:	30
Language	:	Cantonese (supplemented with English)
Fee	:	HKD 465.00
		HKD 425.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee	:	HKD 385.00 (Payment on or before 07/02/2013 for HKCSS Agency Member Staff Only)
Enquiries	:	2876 2470 or [email protected]
Speaker(s)	:	Ms. Sy , Nicole 施少婷女士 Knowledge Management Specialist, Knowledge Management Research Centre The Hong Kong Polytechnic University Ms Nicole Sy graduated from the University of Guelph, Canada and obtained a Master of Science in Information Systems at The Hong Kong Polytechnic University (PolyU). She is working as Knowledge Management(KM) Specialist in the Hong Kong Polytechnic University, and is responsible for conducting KM projects for internal business units and external corporate clients where she acquired extensive KM training and consultancy experience with leading companies, including CLP Power Hong Kong Ltd, Dragon Air Ltd, Hong Kong Post and the HKSAR. She is currently the program director and trainer for the Certified Knowledge Professionals course at the PolyU.