Employee Relations - Communications without Obstacles
(Only Chinese version is available)Content
1. 處理不滿與投訴
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定義,原則和程序
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上訴和審查機制
2. 促進部門間的合作
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欣賞差異
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不同角色的貢獻及學習接納差異
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處理團隊衝突
Details
Course Code | : | 09A-05 |
Date(s) | : | 23/4/2009 |
Time | : | 0930 - 1700 (6 Hours) |
Venue | : | Room 202, 2/F Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
Target Participants | : | 中心督導主任、服務經理或管理人員 |
Class Size | : | 30 |
Language | : | Cantonese (supplemented with English) |
Fee | : | HKD 770.00 |
HKD 700.00 (For HKCSS Agency Member Staff Only) | ||
Early Bird Fee | : | HKD 630.00 (Payment on or before 09/04/2009 for HKCSS Agency Member Staff Only) |
Enquiries | : | 2876 2470 or [email protected] |
Speaker(s) | : |
Mr. K T Lai 黎鑑棠先生
F.I.H.R.M (HK), M.HKIoD
Independent Human Resources Consultant
With over forty years of service in the people management profession, Mr Lai is experienced in HR management strategy, reward management, performance management, employee engagement and succession planning. Prior to his current role, he was the Group HR Manager of CLP Holdings, Ltd., the parent company of China Light & Power Group, managing the Group's remuneration policies and practices, as well as its HR Information System. He is also a regular speaker and guest lecturer at local universities and professional bodies.
Mr. Li , David 李志明先生
Director – Human Resources & Customer Services
New World Telecommunications Ltd
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .