Service Challenge Workshop - How to Handle Complaints ( Advance)
Objective
l 理解「麻辣顧客」們的要求積極面對投訴
l 學習隨機應變地解決日常顧客服務「惹火」問題及拆彈方法
Content
s 常見或非常見的投訴情況及種類分析
s 透過互動溝通理解「麻辣顧客」們的要求
s 加強顧客服務投訴發難及執生意識
s 如何隨機應變，有危機感地解決日常顧客服務「惹火」問題
s 學會實用、實戰的服務問題拆彈方法
s 技巧練習
Details
| Course Code | : | 12B-36 |
| Date(s) | : | 25/2/2013 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| Target Participants | : | |
| Class Size | : | 30 |
| Language | : | Cantonese (supplemented with English) |
| Fee | : | HKD 930.00 |
| HKD 850.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 770.00 (Payment on or before 04/02/2013 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470 or institute@hkcss.org.hk |
| Speaker(s) | : |
Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
