掌握工作間的人際溝通技巧
(Only Chinese version is available)Objective
· 瞭解有效溝通的過程
· 掌握有效溝通及增強影響力技巧
· 善用不同溝通風格以提升工作效率
· 掌握得體表達立場而不損工作間的人際關係
· 建立同事間的互信提升工作效率
Content
1. 有效溝通的威力
2. 如何衝破及克服溝通的障礙
3. 從了解自己的溝通風格到了解別人
4. 了解不同的溝通風格：
● 強弱及喜惡之處
● 如何利用不同的溝通方式和技巧
● 與不同風格溝通時，需要如何調教
Details
| Course Code | : | 13A-12 |
| Date(s) | : | 5/6/2013 |
| Time | : | 0930 - 1700 (6 Hours) |
| Venue | : | 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈 |
| Target Participants | : | 社福機構前線服務同工 |
| Class Size | : | 25 |
| Language | : | 粵語 (以英語輔助) |
| Fee | : | HKD 980.00 |
| HKD 880.00 (For HKCSS Agency Member Staff Only) | ||
| Early Bird Fee | : | HKD 800.00 (Payment on or before 15/05/2013 for HKCSS Agency Member Staff Only) |
| Enquiries | : | 2876 2470或電郵 [email protected] |
| Speaker(s) | : |
Ms. YU Cindy 余蕙芳女士
Learning Development Director and Principle Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms. Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
