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訓練課程

短期課程

Managing Conflicts in Human Service Organisations

目標

Ÿ To understand how perceptions and biases create and escalate conflicts, especially in human service organisations
Ÿ To adopt effective approach to prevent, manage and resolve conflicts

內容

Ÿ Understanding conflicts in human service organisations
Ÿ Understanding perceptions, biases, natural development and escalation of conflict
Ÿ Five levels of conflict and five conflict management approaches
Ÿ ABCD constructive conflict resolution model
Ÿ Conflict prevention in human service organisations
Ÿ Case study and application in human service organisations

詳細資料

課程編號 : 18B-04
日期 : 13/12/2018
時間 : 0930 - 1700 (6 小時)
地點 : Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
對象 : NGO Managerial & Supervisory Staff
名額 : 30
語言 : Cantonese (supplemented with English)
費用 : 港幣 1,090.00
    港幣 1,010.00 (社聯會員機構職員)
    港幣 184.00 (「小型機構能力發展津貼計劃」最高資助額為學費80%,詳請瀏覽-「資助計劃」內容)
早鳥費用 : 港幣 920.00 (在 22/11/2018 或之前繳款, 只限社聯會員機構職員)
查詢 : 2876 2470 or institute@hkcss.org.hk
主講嘉賓 :
Dr. WONG , Joseph 黃寶琦博士
Principal Consultant
Pro-Key Learning Services Ltd
Dr Joseph Wong is a management training expert and seasoned management practitioner with more than twenty-five years’ experience in people development and service management. He has held management positions in education services, support services, quality management and business development in global IT company, and holds a Doctor of Education degree in lifelong education from the University of Nottingham. Joseph has trained more than 10,000 professionals and managers in NGOs and commercial organizations in the areas of project management, team leadership, innovation and strategic planning. He is renowned for his interactive approach and the ability of integrating management best practices and making them simple and easy to apply. Joseph is a Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), certified Scrum master, advanced DISC practitioner and behavioral consultant, and MBTI administrator.

備註

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Ÿ  課程內容只提供英文版本

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