• Responding to common HR issues of NGOs in the welfare sector.
• Focusing on HR role to be performed by supervisors.
• HR specialists are invited to be trainers.

Effective Human Resources Management is one of the critical success factors in corporate management and governance of NGOs. Its function has been extended to a horizon that people management is a "must” for every staff member holding a supervisory/managerial position. HKCSS Institute has organized the Certificate in HRM to facilitate supervisory and managerial staff to:

• strengthen the HR knowledge required in effective people management in the organization;
• enhance the skills required in managing people management related issues;
• understand the complimentary role of supervisors in achieving efficient and effective people management with the HR department.

• The techniques of developing a correct mindset - "win-win” in the performance appraisal
• The different stages of performance appraisal and their importance
• Practice the effective questioning, listening and giving feedback skill in order to achieve a meaningful appraisal
• Understand why the appraisee becomes difficult and learn how to deal with the situation