Training Course List

Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 5 (Mastering Your Communication and Interpersonal Skills at Workplace)

Introduction

【Session 5 - Mastering Your Communication and Interpersonal Skills at Workplace】

Note: This session is part of the “Certificate Programme for Newly Promoted Supervisors and Managers in NGOs”. Enrollment for this individual session is NOT applicable. For details of the full certificate programme, please click HERE.

Objective

To understand the high impact influencing communication process
To master effective communication and influencing skills
To work effectively with different communication styles
To grasp the skills of being assertive rather than acting too hard or too soft
To know how to communicate effectively to arrive at a “Win-Win” situation
To understand the basis for a “Win-Win” outcome

Content

Key Principles of Effective Communication
Barriers for Communication and Ways of Overcoming them
Different Communication Styles with Communication Techniques
The Communication Process and Skills
Understanding Your Interpersonal Communication and Conflict Styles and How to Handle Conflicts and Best Influence Others Positively
Practical Skills for Communicating with all Internal and External Stakeholders Effectively in the Workplace

Details

Course Code	:	22A-C09
Date(s)	:	5 Oct 2022 (Wed)
Time	:	0930 - 1730 (6.5 Hours)
Venue	:	Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK
Target Participants	:	Newly-promoted supervisors and managers (preferably within 3 years) with people management role and direct report subordinate(s) Priority will be given to applicants with recommendation from their supervisors/organizations (Please download the recommendation form for completion by your organization, if applicable. For applicants with recommendation from supervisors/organizations, both the programme application form (paper/online) and organization recommendation form have to reach HKCSS Institute by 6 July 2022.)
Class Size	:	30
Language	:	Cantonese (supplemented with English)
Fee	:	HKD 0.00
		HKD 0.00 (For HKCSS Agency Member Staff Only)
Early Bird Fee	:	HKD 0.00 (Payment on or before 06/07/2022 for HKCSS Agency Member Staff Only)
Enquiries	:	2876 2434 or [email protected]
Speaker(s)	:	Ms. YU Cindy 余蕙芳女士 Learning Development Director and Principle Facilitator Legend Strategic Consultancy (HK) Ltd. Ms. Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.

Remarks

"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .

About Vaccine Pass & "LeaveHomeSafe” QR Code

All participants are required to scan the "LeaveHomeSafe” venue QR code and present their Vaccine Pass for verification to show evidence of vaccination or medical exemption certificate upon entry to the class venue.
Depending on the latest pandemic situation, the mode of course delivery might change to online class.
No refund or course withdrawal will be made due to non-fulfillment of QR code scanning and Vaccine Pass verification and/ or change of course delivery mode.
For details of the Vaccine Pass (疫苗通行證), please visit https://www.coronavirus.gov.hk/chi/vaccine-pass.html