Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 5 (Mastering Your Communication and Interpersonal Skills at Workplace)
Introduction
【Session 5 - Mastering Your Communication and Interpersonal Skills at Workplace】
Note: This session is part of the “Certificate Programme for Newly Promoted Supervisors and Managers in NGOs”. Enrollment for this individual session is NOT applicable. For details of the full certificate programme, please click HERE.
Objective
- To understand the high impact influencing communication process
- To master effective communication and influencing skills
- To work effectively with different communication styles
- To grasp the skills of being assertive rather than acting too hard or too soft
- To know how to communicate effectively to arrive at a “Win-Win” situation
- To understand the basis for a “Win-Win” outcome
Content
- Key Principles of Effective Communication
- Barriers for Communication and Ways of Overcoming them
- Different Communication Styles with Communication Techniques
- The Communication Process and Skills
- Understanding Your Interpersonal Communication and Conflict Styles and How to Handle Conflicts and Best Influence Others Positively
- Practical Skills for Communicating with all Internal and External Stakeholders Effectively in the Workplace
Details
Course Code | : | 22A-C09 |
Date(s) | : | 5 Oct 2022 (Wed) |
Time | : | 0930 - 1730 (6.5 Hours) |
Venue | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
Target Participants | : |
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Class Size | : | 30 |
Language | : | Cantonese (supplemented with English) |
Fee | : | HKD 0.00 |
HKD 0.00 (For HKCSS Agency Member Staff Only) | ||
Early Bird Fee | : | HKD 0.00 (Payment on or before 06/07/2022 for HKCSS Agency Member Staff Only) |
Enquiries | : | 2876 2434 or [email protected] |
Speaker(s) | : |
Ms. YU Cindy 余蕙芳女士
Learning Development Director and Principle Facilitator
Legend Strategic Consultancy (HK) Ltd.
Ms. Yu possesses more than 25 years work experience in tourism, financial & training fields. She was responsible for training and coaching all frontline sales and oversee the entire operation and front lines servicing, set direction and strategies for market segment. She has been accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor of Qualicert® by SGS. Besides, she also certified as Professional Corporate Trainer (Level 1) by Ministry of Human Resources and Social Security of the People's Republic of China. She has a highly successful track record in working with groups and facilitating learning, activities and interpersonal communication for all levels of participants.
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Remarks
"Small NGO Talent Development Subsidy Programme" does not apply to this course. For other financial support, please click HERE .
Certificate for Newly Promoted Supervisors and Managers in NGOs
Certificate for Newly Promoted Supervisors and Managers in NGOs - Getting to Know Each Other
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 1 (Leadership Competency and DISC Personality Style)
Certificate for Newly Promoted Supervisors and Managers in NGOs - 1-on-1 Coaching Session
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 2 (Be an Effective Leader for Your Organization in Role Transition)
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 3 (Building and Leading a High Performing Team)
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 4 (Agile Leadership in the New Normal)
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 6 (Effective Decision Making in Dynamic Environment)
Certificate for Newly Promoted Supervisors and Managers in NGOs - Session 7 (Leading and Managing Change)
Certificate for Newly Promoted Supervisors and Managers in NGOs - Programme Reflection and Experience Sharing Session
About Vaccine Pass & "LeaveHomeSafe” QR Code
- All participants are required to scan the "LeaveHomeSafe” venue QR code and present their Vaccine Pass for verification to show evidence of vaccination or medical exemption certificate upon entry to the class venue.
- Depending on the latest pandemic situation, the mode of course delivery might change to online class.
- No refund or course withdrawal will be made due to non-fulfillment of QR code scanning and Vaccine Pass verification and/ or change of course delivery mode.
- For details of the Vaccine Pass (疫苗通行證), please visit https://www.coronavirus.gov.hk/chi/vaccine-pass.html