NGO 新晉升主管證書課程 - 第五節 (掌握工作間的溝通技巧與人際關係)
簡介
【Session 5 - Mastering Your Communication and Interpersonal Skills at Workplace】
Note: This session is part of the “Certificate Programme for Newly Promoted Supervisors and Managers in NGOs”. Enrollment for this individual session is NOT applicable. For details of the full certificate programme, please click HERE.
目標
- To understand the high impact influencing communication process
- To master effective communication and influencing skills
- To work effectively with different communication styles
- To grasp the skills of being assertive rather than acting too hard or too soft
- To know how to communicate effectively to arrive at a “Win-Win” situation
- To understand the basis for a “Win-Win” outcome
內容
- Key Principles of Effective Communication
- Barriers for Communication and Ways of Overcoming them
- Different Communication Styles with Communication Techniques
- The Communication Process and Skills
- Understanding Your Interpersonal Communication and Conflict Styles and How to Handle Conflicts and Best Influence Others Positively
- Practical Skills for Communicating with all Internal and External Stakeholders Effectively in the Workplace
詳細資料
| 課程編號 | : | 22A-C09 |
| 日期 | : | 5 Oct 2022 (Wed) |
| 時間 | : | 0930 - 1730 (6.5 小時) |
| 地點 | : | 香港灣仔軒尼詩道15號溫莎公爵社會服務大廈 |
| 對象 | : |
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| 名額 | : | 30 |
| 語言 | : | 粵語（以英語輔助） |
| 費用 | : | 港幣 0.00 |
| 港幣 0.00 (社聯會員機構職員) | ||
| 早鳥費用 | : | 港幣 0.00 (在 06/07/2022 或之前繳款, 只限社聯會員機構職員) |
| 查詢 | : | 2876 2434 或 institute@hkcss.org.hk |
| 主講嘉賓 | : |
Ms. YU Cindy 余蕙芳女士
課程發展總監及首席導師
駿才策略顧問（香港）有限公司
余女士曾在競爭激烈的旅遊業、金融業、培訓工作超過25年時間，負責前線市場銷售、管理及內部培訓等工作，輔導一線銷售員及客戶服務後勤團隊。曾擔任外展經歷培訓中心及香港青年領袖培訓學院的課程總監一職，專注於培訓及人力發展工作至今。余女士是全港首批國際優質服務管理執業師ISQMP之一，獲得由SGS認可的國際優質服務認證QualiCert® 的內審員資格和考獲國家（一）級專業企業培訓師及品牌策劃師的專業資格，同時亦是香港市務學會及國際優質服務協會專業會員，對瞭解和滿足各類顧客需求甚具心得。
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備註
「小型機構人才發展資助計劃」不適用於此課程。其他資助計劃，請參閱按此。
NGO 新晉升主管證書課程
NGO 新晉升主管證書課程 - 知己知彼
NGO 新晉升主管證書課程 - 第一節 (領導力及DISC工作行為取向)
NGO 新晉升主管證書課程 - 1-on-1 Coaching Session
NGO 新晉升主管證書課程 - 第二節 (提升個人效能 應對角色轉變)
NGO 新晉升主管證書課程 - 第三節 (建立及帶領高效團隊)
NGO 新晉升主管證書課程 - 第四節 (新常態下的敏捷領導)
NGO 新晉升主管證書課程 - 第六節 (掌握有效決策技巧 應對當前環境)
NGO 新晉升主管證書課程 - 第七節 (領導及管理變革)
NGO 新晉升主管證書課程 - 反思與分享
About Vaccine Pass & "LeaveHomeSafe” QR Code
- All participants are required to scan the "LeaveHomeSafe” venue QR code and present their Vaccine Pass for verification to show evidence of vaccination or medical exemption certificate upon entry to the class venue.
- Depending on the latest pandemic situation, the mode of course delivery might change to online class.
- No refund or course withdrawal will be made due to non-fulfillment of QR code scanning and Vaccine Pass verification and/ or change of course delivery mode.
- For details of the Vaccine Pass (疫苗通行證), please visit https://www.coronavirus.gov.hk/chi/vaccine-pass.html
