· To conduct an effective performance conversation and appraisal process
· To implement day to day effective management practices to enhance staff performance
· To deal with problematic staff tactfully

• The best performance - Passion, Competencies and Organisational needs
• The challenges in performance management
• The three key elements in performance conversation
   n Identify strategy - the skill and will matrix
   n Construct your performance conversation
   n Agree on follow up
• Day to day management practices in performance management
• Different tactics when handling difficult cases