ICT and smart devices become part of our life and could be adapted to be a powerful communicating and learning tool. Thus, eLearning as a communicating and learning strategy would be feasible to facilitate self-directed, collaborative and situated learning among individuals and teams of social service practitioners to facilitate knowledge management and service quality and performance discussion to build a learning organization, blended in online and offline environment.

• To understand the opportunity of using eLearning strategies to build up a learning community

• To learn how to apply different tools and platforms to facilitate communication and learning among members of your team

• Theoretical framework of O2O(Online to Offline) in blended communication and eLearning

• Using Apps to facilitate discussion (e.g. Poll Everywhere, Padlet, Web Whiteboard, etc) on staff meetings, retreat, planning & evaluation and design thinking on service development

• Use of online platform (e.g. Google Classroom) to build up a learning commons and knowledge management platform