以用戶主導的設計思維優化NGO 用戶體驗
目標
• To understand the approach and importance of user-centered design, and its application in NGO service innovation
• To identify pain-points of service users in different service field
內容
• Staff-centered vs user-centered in NGO service scope
• Study and develop user-life cycle, user life-time value and user journey
• Case studies (Social innovation, Creative education, Youth Entrepreneurship and Online Outreach)
• Introduction and practice of tools for developing user-centered model for services
• Introduction to design thinking research methods
詳細資料
| 課程編號 | : | 20B-15 (Original: 19B-24) |
| 日期 | : | 24/11/2020 |
| 時間 | : | 0930 - 1700 (6 小時) |
| 地點 | : | Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, HK |
| 對象 | : | NGO Managerial Staff & Supervisory Staff |
| 名額 | : | 30 |
| 語言 | : | Cantonese (supplemented with English) |
| 費用 | : | 港幣 1,140.00 |
| 港幣 1,060.00 (社聯會員機構職員) | ||
| 港幣 184.00 (「小型機構人才發展資助計劃」最高資助額為學費80%，詳請瀏覽－「資助計劃」內容) | ||
| 早鳥費用 | : | 港幣 920.00 (在 03/11/2020 或之前繳款, 只限社聯會員機構職員) |
| 查詢 | : | 2876 2434 or institute@hkcss.org.hk |
| 主講嘉賓 | : |
Mr. LEE Kin Lok Kenneth 李健樂先生
Head of Youth Business
Hong Kong Federation of Youth Groups
Kenneth has a business, communications and design background, and he has been in youth work service field for almost 10 years. During the time he serves the Hong Kong Federation of Youth Groups, he founded the Youth S.P.O.T. Magazine (青年空間雜誌), developed and took lead of the user-centric design unit, oversaw youth entrepreneurship and social innovation services, supervised social enterprises, coordinated and steered the Qianhai Shenzhen-Hong Kong (前海深港青年夢工場) and Chengdu-Hong Kong Youth Innovation and Entrepreneur Hub (蓉港青年創新創業夢工場) Youth Innovation and Entrepreneur Hub, oversaw the M21.hk multimedia hub and creative education unit of the Federation.
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備註
「小型機構人才發展資助計劃」設有名額，申請者須經批核，詳情請按此。
• 課程內容只提供英文版本
課程由2020年8月20日延期至11月24日舉行。
